Hampton Inn — $4.1M Property Improvement Plan. Five floors renovated. Zero guest disruptions.
- Company: Hampton Inn Management
- Industry: Hospitality / Hotel Renovation (Property Improvement Plan)
- Team Size: Phased construction crew across 5 floors, 6 trade partners
- Location: Business Travel Corridor
- Use case: Phased floor-by-floor renovation at a fully operational hotel with zero guest disruption mandate
The results
Metric
Guest complaints (construction-related)
Daily zone handoff coordination
Guest satisfaction scores
Floor completion vs. phase schedule
Before
Ongoing risk of incidents
Daily manual check-ins required
Baseline
Per phase schedule
After
Zero filed
Managed via twin — automated alerts
Improved above baseline
2 of 5 floors completed early
What our users say
"WeReno delivered excellent value improvements that maintain quality while respecting our budget. The renovation enhanced our guest satisfaction and our competitive position in the market."
"WeReno delivered excellent value improvements that maintain quality while respecting our budget. The renovation has enhanced guest satisfaction and our competitive position in Toronto's demanding hospitality market."
Project Client
Hotel — Toronto, ON
Key Features Used
- Floor-by-floor phased zone management — construction vs. occupied status
- Automated daily zone handoff alerts for operations and GC
- Guest disruption risk tracking with live construction boundary overlays
- Corporate standard verification and daily progress reports to brand team
- Punch list and warranty data linked to each room in the twin at handover
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