Legal & Policies
Review our terms, privacy practices, and consent policies below.
Privacy Policy
Last Updated: April 24, 2026
1. SMS and Phone Number Privacy
Collection of Phone Numbers
We collect your mobile phone number when you:
- Register for our services
- Request project quotes or consultations
- Opt into SMS notifications
- Contact customer support
- Use our emergency communication features
SMS Data Processing
When you opt into SMS communications, we process the following data:
- Mobile phone number and carrier information
- Message delivery status and timestamps
- Response interactions and preferences
- Opt-in/opt-out status and history
- Message content for support and quality purposes
Third-Party SMS Services
We use Twilio as our SMS service provider. Your phone number and message data are shared with Twilio solely for message delivery purposes.
SMS Data Retention
- Phone numbers: Until you request deletion or 7 years after last activity
- Message logs: 2 years for support and compliance purposes
- Consent records: 7 years for legal compliance
- Opt-out requests: Permanently maintained to honor your preferences
SMS Security Measures
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Secure API connections with our SMS provider
- Data minimization and purpose limitation
Your SMS Rights
- Access your SMS data and consent history
- Update your phone number and preferences
- Opt out of SMS communications at any time
- Request deletion of your SMS data
- Receive a copy of your SMS interaction history
2. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and phone number
- Property and project information
- Payment and billing information
- Communication preferences
- Account credentials and profile data
Automatically Collected Information
- Device information and identifiers
- IP address and geolocation data
- Usage patterns and analytics data
- Browser type and operating system
- Referral sources and session information
3. How We Use Your Information
- Provide and improve our services
- Process payments and transactions
- Send SMS notifications and updates
- Provide customer support
- Analyze usage patterns and optimize performance
- Comply with legal obligations
- Prevent fraud and ensure security
4. Information Sharing
We may share your information with:
- Service providers (Twilio for SMS, payment processors, etc.)
- Professional contractors and service providers
- Legal authorities when required by law
- Business partners with your explicit consent
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Incident response and breach notification procedures
6. Cookies and Tracking
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and recommendations
- Enable security features and fraud prevention
You can control cookie settings through your browser preferences.
7. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place:
- Adequacy decisions by privacy authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
8. Your Rights and Choices
- Access your personal information
- Correct or update your information
- Delete your personal information
- Object to processing of your information
- Restrict processing in certain circumstances
- Data portability (receive a copy of your data)
- Withdraw consent for SMS communications
To exercise these rights, contact us at privacy@wereno.com.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes through email, SMS, or prominent notices on our website.
11. Contact Information
Privacy Officer
WeReno
Email: privacy@wereno.com
Phone: 1-800-2-WERENO
Website: https://wereno.com