Project Client
Director of Rooms
"A Westin renovation means delivering luxury at a standard that guests have been conditioned to expect at a very high level. The renovation cannot fall short of the brand anywhere."
Overview
The Westin Edmonton renovation involved a full repositioning of the hotel's guestroom product to current Marriott luxury standards — a scope covering finishes, FF&E, and millwork that required precise specification compliance across 416 rooms. Marriott brand compliance at the luxury tier requires a higher evidentiary standard for sign-off, with documentation requirements that exceeded what the property's existing management systems could produce.
The problem
Marriott luxury compliance requires room-by-room finish documentation, FF&E serial tracking, and installer certification records — none of which existed in the property management system. The renovation scope was large enough that a documentation failure discovered at brand inspection could require remediation work across multiple floors, with associated cost and timeline exposure.
Director of Rooms
"A Westin renovation means delivering luxury at a standard that guests have been conditioned to expect at a very high level. The renovation cannot fall short of the brand anywhere."
The Solution
WeReno built a full digital twin of the renovation scope before installation began. Every FF&E item, finish specification, and millwork element was catalogued in the model with its brand standard reference. As installation progressed, documentation was captured at the room level and attached to each element — giving the Marriott brand inspector a navigable, room-by-room evidence package before the site visit.
Director of Rooms
"WeReno delivered Westin-quality at every stage of the project. The execution set a new internal benchmark for what we expect from a major renovation at this property."
The result
The Westin Edmonton received Marriott luxury brand sign-off after a single inspection visit. No remediation items were issued. All 416 rooms were delivered to brand standard on schedule, with complete documentation available for the property record. The brand team flagged the project as a documentation benchmark for future Marriott luxury renovations in Canada.
Director of Rooms
"WeReno has positioned us as Edmonton premier hotel. Guest satisfaction and corporate booking rates have both reached new heights since the renovation was completed."