Marriott Hotels Toronto:
A 400-room renovation, zero surprises.

From PDF reports to a live digital twin — how Marriott's project team gained real-time visibility across 14 active floors.

Marriott's Toronto flagship was undergoing a $120M phased renovation — 400 rooms, 3 food & beverage outlets, a full lobby redesign — with hotel operations running on live floors throughout. The project team needed a way to keep the general contractor, 14 specialist contractors, hotel operations, and Marriott development all looking at the same picture without weekly PDF report chains that were already two days out of date by the time they landed.

Static documents couldn't keep up with a phased renovation this complex.

The project was running on a combination of Procore task lists, weekly status email threads, and floor plan PDFs that were out of sync within days of being issued. Hotel operations was discovering active construction zones by accident — guests were being routed past unsafe areas. The renovation team lead had no way to give Marriott leadership a reliable real-time status across the 14 active floors without calling individual site supers and manually compiling reports.

WeReno built the live digital twin in 48 hours and put everyone on the same map.

The team uploaded their model to WeReno on a Monday. By Wednesday the full project team — general contractor, trade teams, hotel operations, and Marriott development — had role-specific views of a live digital twin showing every floor, every active zone, and every open item in context. Hotel operations could see exactly which floors were under active construction, with safe routing overlays that updated as zones were signed off. The project team used the twin for daily coordination, replacing three weekly status meetings with a single walkthrough call against the twin.

60% fewer guest incidents. 3-week faster handover. Zero overruns on practical completion.

The Marriott Toronto renovation closed with 100% of open items signed off before practical completion — a first for a renovation of this scale in Marriott's North American portfolio. Construction-related guest incidents dropped 60% versus the prior renovation, directly attributable to the live zone visibility the hotel operations team gained from the twin. The structured digital handover — with every asset linked to its warranty, O&M manual, and commissioning record — let the incoming FM team onboard in 2 days instead of the usual 6 weeks of document archaeology.

Sarah Pemberton

VP of Construction, Marriott Development

"The FM team opened the twin on their first day and knew exactly where every piece of equipment was, what warranty it was under, and who to call if something went wrong. That's never happened before on a handover I've been part of."